L O A D I N G . . .

Last Updated: [1-Nov-2024]

At KickYourGig, we strive to provide exceptional service and deliver high-quality results. We understand that situations may arise where a refund may be requested. This Refund Policy outlines the terms and conditions governing refunds for our services, including company branding, website development, social media marketing, and SEO services.

1. General Refund Policy

Due to the nature of our services, refunds are typically not provided once work has commenced. However, we are committed to ensuring customer satisfaction and will work with you to address any concerns.

2. Eligibility for Refunds

Refund requests may be considered under the following conditions:

  • Project Not Started: If you cancel your project before we begin any work, you may be eligible for a full refund of any upfront payments.
  • Delayed Delivery: If we fail to meet a mutually agreed-upon deadline without prior notification or agreement, a partial refund may be considered based on the circumstances.
  • Unsatisfactory Service: If you are not satisfied with the final deliverable, we will work to make necessary revisions. If the revised outcome still does not meet reasonable expectations, a partial refund may be considered at our discretion.

3. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

  • Change of Mind: If you decide to discontinue the project after work has commenced or completed, no refund will be provided.
  • Scope Changes: Requests for services outside the original project scope may incur additional charges and are not eligible for refunds.
  • Lack of Communication: Failure to respond to our inquiries or provide necessary feedback may result in delayed or unsatisfactory outcomes and is not eligible for a refund.

4. Refund Process

To request a refund, please contact us at support@kickyourgig.com with the following information:

  • Your name and contact details
  • The service or project name
  • Reason for refund request

Our team will review your request and respond within 7 business days. Approved refunds will be processed through the original payment method.

5. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our services or business practices. Any updates will be posted on this page, and we encourage you to review it periodically.

6. Contact Us

If you have questions about this Refund Policy, please reach out to us at:

Email: support@kickyourgig.com